Return/Exchange Policies

We want you to be very satisfied with your purchase, as happy customers come back.  If there is any problem with your purchase, we hope that you will contact us and give us the opportunity to correct the problem We will be glad to exchange your item for another one or issue you a refund, based on the following guidelines.

Hand-signed sports memorabilia may not be returned after 30 days under any circumstances. DirectTech Bluetooth Headsets, MP3/Mp4 Players, Memory Cards, and Bluetooth Sunglasses are warranted against defects in material and workmanship for 60 days from the date of purchase.

As a reminder, all damaged, missing, or mistakenly shipped products must be informed with 48 hours of package delivery. Otherwise, return claims may be delayed and/or rejected. All claims associated with damaged package/product in transit will result in a call tag merchandise pickup arranged by CRB through its shipping carrier (i.e. UPS, Fedex, etc).

CRB will provide a (prepaid) return shipping label to be affixed by the end customer for shipment back to CRB and/or its vendors partners. Once received, the merchandise will be inspected to determine whether order was either mis-shipped or product was defective. CRB is responsible for return shipping cost if the return claim qualifies for product replacement. However, if order was correctly shipped and returned product is deemed non-defective, CRB customer is responsible for original return shipping costs incurred by CRB and any additional shipping costs required to re-ship said merchandise to the end consumer and/or CRB customer location.

Exclusions: All oversized/flat rate shipping merchandise return shipping costs must be originally incurred by the CRB customer, with financial reimbursement by CRB if merchandise is found to be defective.

If non-defective merchandise received by CRB does not qualify for replacement, CRB customer is fully responsible for all shipping transit costs. CRB reserves the right to take ownership of said non-defective merchandise if CRB customer does not reimburse return shipping costs and outbound re-ship fees within 60 days. CRB will not offer financial reimbursement for returned non-defective products.

All return merchandise claims filed after 48 hours of original delivery date are strictly defined as a manufacturer warranty issue. CRB customers are fully responsible for return shipping costs, regardless of whether merchandise is found to be defective. Abusive wear and tear of products may not necessarily qualify a returned product for warranty coverage. If merchandise is found to be defective, CRB will be responsible for replacement product shipping costs. Certain merchandise may not qualify for return claim authorization after 30 days of delivery receipt (see above).

 For certain product lines, CRB requires signature on delivery to minimize potential delivery fraud. If the receiving party waves the signature required for order delivery, CRB takes no financial responsibility for the "lost package liability". If a signature waiver is required, CRB will need said statement in writing. It can also be stated within order comments for any specific transaction. Verbal notification will not be accepted. CRB currently requires signatures for the following manufacturer line(s): Alpen. Please note that CRB does not offer signature on delivery for shipments unless specified above.

Please inspect your purchase on delivery.  In case of shipping damage, you must write it down on the delivery paper and refuse the delivery immediately. We will ship out the replacement upon receipt of your product and our inspection. It is buyer’s responsibility to inspect the content before signing for the delivery. Always write on the bill of lading form before you sign for the delivery the following statement: "PRODUCT ACCEPTED SUBJECT TO INSPECTION OF ANY HIDDEN DAMAGE" to protect you and us against any hidden damage. Any hidden damage must be reported in writing to us and the trucking company within 48 hours by e-mail.

VFiber -- Authorization to return product(s) must be obtained in advance and must be made within 5 (five) days of receipt of merchandise. A return RMA form must be signed in order to validate your return. Pictures for defective parts must also be received within 5 days of receipt of merchandise. Failure to do so may forfeit your privilege to return/exchange the products. All cancelled orders for custom products are subject to a 25% (twenty-five percent) cancellation fee. There is no restocking fee for returns or exchanges made within 5 days of receipt and in original packaging. Products altered in any way may not be returned or exchanged unless permitted by the Seller. All products that are approved for return after 5 days are for order credit only and may incur a 25% cancellation/restocking fee. All products returned must be in the same condition as it was originally delivered to buyer. Special or custom-made orders are not refundable. All electrical or mechanical parts are non-returnable. Merchandise signed for is assumed delivered and no shortage claims will be considered unless noted on delivery ticket at time of delivery. Damaged-shipped merchandise must claim with the freight carrier. Original receipt must be presented for credit or exchange. NO RECEIPT NO REFUND. Exchanges on poor fitment of body kits will only be given after careful review and inspection. Pictures of the fitment or part will be requested in most cases. No returns on any parts that have been used, installed, modified, or disassembled. All returns must be sent to prepaid and insured by Buyer. No refund or credit on labor or freight charges. Buyer is responsible for all shipping costs. Any refused shipments do not necessarily constitute the right to any refund credit.